If you think you have received a defective item, do alert us within 24 hours of receiving the item via whatsapp or email. You can find our contact details under ‘CONTACT US’ section. Explain the nature of the defect and attach any product and packaging photos or videos that might help. (Tip: Attaching photos & videos will facilitate the process.) Our customer service may ask you some questions (or request for more photos/videos) to determine the defect. Once the item is confirmed defective you may return to us. Do return us the product in its intact packaging and we will be happy to exchange it with a new working set for you, subject to stock availability. If we are unable to find a replacement item for you, you will receive a full refund from us.
When sending item back for evaluation
The buyer is responsible for all return shipping charges back to us.
- If the item is considered defective, we will reimburse the shipping charges (up to $5 with a valid receipt).
- If the item is not considered defective (after performing reasonable tests), we will send the item back to you at a charge. *The initial shipping charges incurred for sending item back for evaluation will not be reimbursed.
We encourage customers to use a trackable delivery service when returning items to us. This allows you to track delivery status of your own return parcel. We are not able to advise on the delivery status of your return parcel and are not responsible for any delays, loss, or damages due to transit.
You will receive an e-mail from us (maximum 7 days) notifying you whether your return/exchange has been accepted or rejected.
In case of return, refund amount will be the actual amount you paid for the return item, regardless of price fluctuations.
We reserve the right to reject any return item (defective or non-defective), if the state (e.g. packaging, item condition) of returned item does not meet our requirements.
Free Shipping Policy:
After returning the item, if your order value falls below S$60, your entire order will no longer enjoy Free Shipping. You will be charged a shipping fee. This is done by deducting the shipping fee from your refund amount.
Promo Code: If you used a promo code for your order and after returning the item, your order no longer satisfies the terms and conditions of the promo code (e.g. order value falls below minimum spending for promo code), your order no longer enjoys the promo code. The discount you enjoyed from the promo code will be deducted from refund amount.
We do not accept cancellations after an order is placed on our website as the order is sent for immediate processing.